Refund policy


Last updated: 03/10/2026 

At Guide to Nursing, we strive to provide quality products and a positive shopping experience. If you are not satisfied with your purchase, please review the policy below. 

 

Return Window 

Customers may request a return within 14 days of receiving their order. 

To begin a return, please contact us using the ‘Contact Us’ page on our website.

Returns must be approved before items are sent back. 

 

Non-Returnable Items 

For health and safety reasons, the following items cannot be returned or refunded: 

  • Customized products (including t-shirts and tote bags)

  • Food or drink products 

  • Opened personal care products 

  • Essential oils 

  • Any used or opened wellness products 

We cannot accept returns on these items once they have been shipped. 

 

Activewear & Physical Product Returns 

Eligible items such as: 

  • Activewear 

  • Gym bags 

  • Tea cups and accessories 

  • Wellness tools 

  • Unused candles or soap 

may be returned if they are: 

  • Unused 

  • In original packaging 

  • In the same condition as received 

Return requests must be submitted within the 14-day return window. 

 

Return Shipping 

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. 

Returns must be sent to the address provided on the return label after the return request is approved. 

We reserve the right to deduct a $5 restocking fee from the refund to help cover processing and inspection costs. 

 

Damaged or Incorrect Orders 

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with: 

  • Your order number 

  • Photos of the item 

  • A brief description of the issue 

We will review the issue and arrange a replacement or refund if appropriate. 

 

Refund Processing 

Once we receive and inspect the returned item, refunds will be issued to the original payment method within 5–10 business days. 

If you do not receive your refund after 10 business days, please contact us using the ‘Contact Us' page on our website.